nowpk Privacy Policy

Overview & Scope

This Privacy Policy describes the data-handling practices of nowpk ("we", "us", "our", "the Platform") in relation to the personal information of players and visitors ("you", "your") who access the nowpk website at https://nowpk.io or use any associated services, applications, or features operated under the nowpk brand.

nowpk is an online betting and casino platform serving players across Bangladesh, including users located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All services are offered in English and denominated in Bangladeshi Taka (BDT).

This Policy covers:

• What personal data we collect from you and how we collect it
• The purposes for which we process your personal data
• The legal basis on which we rely to process that data
• How long we retain your data and how we keep it secure
• Your rights in relation to your personal data and how to exercise them
• Who we may share your data with and under what circumstances

This Policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which contain additional information relevant to your use of the nowpk platform.

Data We Collect

nowpk collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your use of the website, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of data we collect are described below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless directly relevant to a responsible gaming assessment you have voluntarily initiated.

How We Use Your Data

nowpk uses the personal data we collect for the following specific purposes. We only use your data in ways that are compatible with the purpose for which it was collected.

• Account Registration and Management: To create and maintain your nowpk player account, verify your identity, and give you secure access to platform features.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Financial data is used solely for transaction processing and fraud detection.
• KYC and Age Verification: To verify that you meet the minimum age requirement of 21 years and to comply with applicable anti-money laundering obligations. nowpk enforces a strict 21+ policy for all players.
• Service Delivery: To allow you to place bets, access casino games, use sports betting markets (including BPL, IPL, T20 World Cup, and international football), and interact with all other platform features.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account abuse, multi-accounting, and other prohibited activities as defined in the Terms & Conditions.
• Customer Support: To respond to your queries, complaints, and responsible gaming requests submitted via [email protected].
• Responsible Gaming: To monitor gaming behaviour, apply deposit limits and self-exclusion measures you have requested, and fulfil our duty of care to players at risk of problem gambling.
• Legal and Regulatory Compliance: To meet record-keeping obligations, respond to lawful requests from competent authorities, and resolve disputes.
• Platform Improvement: To analyse aggregated usage patterns, improve website performance, and develop new features. Analytics are conducted on anonymised or pseudonymised data where possible.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided consent. See Section 11 for how to opt out.

Legal Basis for Processing

nowpk processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary to fulfil the contract between you and nowpk — specifically, to register your account, process your transactions, and provide the betting and gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including anti-money laundering checks, age verification requirements, and financial record-keeping duties.
• Legitimate Interests: nowpk may process certain data on the basis of its legitimate interests, which include fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided those interests are not overridden by your data protection rights.
• Consent: Where processing is not covered by the above bases — for example, direct marketing communications — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing

nowpk does not sell your personal data to third parties. We may share your data with carefully selected third parties only in the circumstances described below:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — to process deposits and withdrawals. Each provider operates under its own data protection terms.
• Identity Verification Providers: Third-party KYC and anti-money laundering service providers who assist in verifying player identities and screening against watchlists.
• Game Providers: Certified gaming studios including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi receive the minimum data necessary to deliver game functionality and session management.
• IT Infrastructure and Hosting Providers: Cloud hosting providers and technical service partners who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Professional Advisers: Legal counsel, auditors, and accountants who are bound by confidentiality obligations.
• Law Enforcement and Regulatory Authorities: Where required by law, court order, or regulatory instruction, nowpk may disclose your personal data to competent authorities. We will only disclose what is strictly required by the applicable legal obligation.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures consistent with our own data protection standards.

Cookies & Tracking Technologies

nowpk uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use are described below:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as session authentication, account security, and bet placement. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: These cookies remember your preferences such as language settings, display options, and deposit limits you have configured, so you do not need to re-enter them on each visit.
• Analytics Cookies: We use anonymised analytics tools to understand how players navigate the site — which pages receive the most traffic, how long sessions last, and where users exit. This data is aggregated and does not identify individual users.
• Security Cookies: Used to detect fraudulent activity, multiple-account behaviour, and unusual login patterns. These cookies form part of our fraud prevention infrastructure.

You can manage or disable non-essential cookies through your browser settings. However, disabling strictly necessary cookies will affect the functionality of your nowpk account. Most modern browsers allow you to review and clear stored cookies at any time through the browser's privacy or settings menu.

Data Retention

nowpk retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods we apply are as follows:

• Active Account Data: Retained for the full duration that your nowpk account remains open and for a minimum of five years following account closure.
• Financial Transaction Records: Retained for a minimum of seven years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five years following the date of submission or account closure, whichever is later.
• Customer Support Communications: Retained for three years from the date of the last support interaction, unless the matter involves an ongoing dispute or regulatory inquiry.
• Responsible Gaming Records: Self-exclusion requests and deposit limit records are retained for a minimum of five years to protect the player's interests and prevent re-registration during an exclusion period.
• Analytics and Usage Data: Anonymised or aggregated analytics data may be retained indefinitely for platform improvement purposes. Personally identifiable usage logs are retained for up to 12 months.

When personal data is no longer required and no legal obligation requires its continued retention, nowpk will securely delete or anonymise it in accordance with its internal data disposal procedures.

Data Security

nowpk takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and the nowpk platform is protected using 256-bit SSL/TLS encryption. Look for the padlock icon in your browser's address bar to confirm the secure connection is active.
• Access Controls: Access to personal data within our systems is strictly limited to authorised staff and service providers who require it to carry out their designated functions. Role-based access controls and audit logs are maintained.
• Secure Storage: Personal data is stored on protected servers with regular security patching, intrusion detection systems, and firewalls. Data at rest is encrypted where technically feasible.
• Password Security: Account passwords are stored in hashed form using industry-standard cryptographic algorithms. nowpk staff cannot view your password in plain text.
• Fraud Monitoring: Automated systems monitor account activity for signs of unauthorised access, unusual transaction patterns, and other indicators of account compromise. Suspicious activity triggers immediate review.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, nowpk will notify affected players without undue delay and take all necessary steps to contain and remediate the incident.

While nowpk employs robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

Your Rights

As a nowpk player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" along with your registered account email address for verification.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain information directly from your account settings.
• Right to Erasure: Also known as the "right to be forgotten", you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that legal retention obligations may limit the scope of erasure requests.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests at any time. You also have the right to object to direct marketing at any time, without needing to provide a reason.
• Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

We will respond to verified data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 60 days and will notify you accordingly.

Children's Privacy

nowpk is strictly an adult platform. Access to and use of the nowpk platform is prohibited for any person under the age of 21. We do not knowingly collect personal data from individuals under the age of 21.

During the registration process, all players are required to confirm their age and to complete KYC identity verification before their first withdrawal is processed. Where we reasonably suspect that an account belongs to a person under 21, we will suspend the account immediately, conduct a verification review, and — if the suspicion is confirmed — permanently close the account and retain only the records required by applicable law.

If you are a parent or guardian and believe that a minor may have registered an account on nowpk using false information, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act swiftly to investigate and close any such account.

Marketing Communications

nowpk may send you promotional communications about platform offers, deposit bonuses, game launches, and seasonal promotions — for example, during Eid, Pohela Boishakh, or major cricket tournaments such as the BPL or T20 World Cup — where you have provided your consent to receive such communications at the time of registration or via your account preferences.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any marketing email we send you
• Updating your communication preferences in your nowpk account settings
• Contacting us directly at [email protected] with the subject line "Marketing Opt-Out"

Please note that opting out of marketing communications does not affect essential service communications, such as account security alerts, transaction confirmations, KYC requests, or responsible gaming notifications. These operational messages will continue to be sent regardless of your marketing preferences.

Players who have activated a self-exclusion period through our Responsible Gaming tools will be automatically removed from all marketing lists for the duration of their exclusion period.

Third-Party Links

The nowpk platform may contain references to third-party payment providers, game studios, and other service partners. Whilst we take care to work only with reputable third parties, nowpk is not responsible for the privacy practices or content of any third-party websites, applications, or services that are separate from the nowpk platform itself.

This Privacy Policy applies exclusively to data collected and processed by nowpk. We encourage you to review the privacy policies of any third-party service providers — including bKash, Nagad, Rocket, and Upay — before providing them with your personal information. Each payment provider operates its own independent data protection framework.

Policy Updates

nowpk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When we make material changes to this Policy — particularly those that affect how we collect, use, or share your personal data — we will notify registered players via on-platform notification or email to the address on file.

The updated Policy will be published on this page with a revised "Last Updated" date at the top of the document. We encourage you to review this page periodically to stay informed of how we protect your information. Continued use of the nowpk platform following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you have the right to request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how nowpk handles your personal data, please do not hesitate to get in touch with our support team:

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Time: We aim to acknowledge all privacy-related queries within one business day and to provide a full response within 30 days

For responsible gaming support, self-exclusion requests, or deposit limit changes, please visit our dedicated Responsible Gaming page or include "Responsible Gaming Request" in your email subject line for priority handling by our trained support staff.