Responsible Gaming
at nowpk
nowpk is committed to providing a safe, fair, and enjoyable betting environment for all players across Bangladesh. Our responsible gaming framework gives you the tools and knowledge to stay in control at all times.
Playing at nowpk Should Always Be Fun
At nowpk, we believe that online betting and casino gaming are forms of entertainment — not a way to generate income or solve financial difficulties. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and we take our duty of care to every one of those players seriously.
Gambling can become harmful if it stops being a recreational activity and starts affecting your finances, relationships, or mental well-being. The nowpk responsible gaming programme is designed to help you recognise the early signs of problem gambling and take action before issues escalate.
All players using the nowpk platform must be 21 years of age or older. We enforce strict KYC identity and age verification on all accounts. If you are a parent or guardian, please use device-level parental controls to prevent underage access to gambling platforms.
21+ Policy: The nowpk platform is strictly for adults aged 21 and above. Creating an account on behalf of a minor or allowing a minor to use your account is a serious violation of our Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Healthy gambling looks like this: You set a budget before you start, treat losses as the cost of entertainment, play for fun rather than profit, take regular breaks, and never chase losses. If this description matches your play style, you are engaging with gambling in a responsible way.
Gambling is NOT a solution for: paying debts, covering household expenses, making up for financial losses, or generating a reliable income. If you are using nowpk with any of these motivations, please read the warning signs below and reach out to our support team immediately.
Time matters: Spending excessive time gambling — especially at the expense of work, study, family time, or social activities — is one of the earliest and most telling warning signs of problem gambling. Use our time-out tools proactively, before things become difficult to manage.
Take Control of Your Gaming
nowpk provides a suite of practical tools that allow you to set limits, take breaks, and manage your activity on the platform. These tools are available to all registered players and can be activated at any time by contacting our support team at [email protected].
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis in Bangladeshi Taka (BDT). Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can request a lower limit immediately; increasing a limit requires a 24-hour cooling-off period to ensure the decision is considered.
Time-Out Period
Take a short break from gambling without closing your account permanently. nowpk offers time-out periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or access casino games. Your account and balance are preserved and accessible once the time-out expires.
Self-Exclusion
If you feel that gambling is genuinely affecting your life, self-exclusion allows you to close your nowpk account for a defined minimum period of 6 months, or permanently. During self-exclusion, your account is locked and you will be removed from all marketing communications. We retain your exclusion record for a minimum of five years to prevent re-registration.
Loss Limits
Set a cap on the total amount you are willing to lose over a defined period — daily, weekly, or monthly. When your net losses reach the configured threshold, your ability to place further bets is paused for the remainder of that period. Loss limits help you stay within a budget you are genuinely comfortable with.
Session Time Reminders
Enable session time reminders to receive on-screen alerts after you have been logged in for a set duration — for example, 30 minutes, 1 hour, or 2 hours. This feature keeps you aware of how long you have been playing and prompts you to take a break, check in with yourself, and decide whether to continue.
Reality Checks
Reality checks are periodic pop-up notifications that display your current session duration, total amount wagered, and net win/loss position during your active session. These notifications appear at intervals you choose and are designed to break the flow of play and give you an honest snapshot of your current gambling activity.
To activate any of the above tools, email with the subject line "Responsible Gaming Request" and specify which tool you would like to enable and your preferred settings. Our support team operates 24 hours a day, 7 days a week, and will process your request promptly. All responsible gaming requests are handled with complete confidentiality.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. The signs are not always obvious, especially to the person experiencing them. Review the list below honestly. If several of these statements apply to you, we encourage you to take a break and contact our support team.
If you recognise these signs in yourself or someone you know: Please stop gambling immediately and contact our support team at with the subject line "Responsible Gaming Request". You can request an immediate self-exclusion, deposit freeze, or account closure. Our team will respond within one hour during normal operations. You are not alone — help is available.
Ask Yourself These Questions
Honest self-reflection is one of the most powerful tools for maintaining a healthy relationship with gambling. Work through the questions below and consider your answers carefully. There are no right or wrong responses — this is entirely for your own awareness.
If you answer "yes" or "sometimes" to three or more of these questions, we strongly recommend taking advantage of one or more of the responsible gaming tools listed on this page, or contacting our support team directly for a confidential conversation.
Remember: acknowledging that gambling may be becoming a problem is a sign of strength, not weakness. Many players across Bangladesh successfully regain control with the right support and tools in place.
Do you gamble with money that you know you cannot afford to lose — for example, rent, utility bills, groceries, or school fees?
After losing a session, do you feel a strong urge to immediately play again to win back what you lost?
Have you ever lied to a family member, employer, or friend about how much time or money you spend on gambling?
Does gambling occupy a significant portion of your daily thoughts — planning your next session, replaying past bets, or calculating potential winnings?
Have you borrowed money from friends, family, or financial services in Bangladesh (such as mobile loans or credit cards) specifically to fund gambling?
Do you feel unable to stop gambling once you have started, even when you want to or have promised yourself you would?
Has gambling caused you to miss important events — such as Eid celebrations, family gatherings, work commitments, or prayers?
Do you feel a sense of anxiety, emptiness, or low mood when you are not gambling or when you try to take a break?
How to Request Self-Exclusion
Requesting self-exclusion on nowpk is straightforward and can be done at any time of day. Once processed, your exclusion takes effect immediately. Below are the steps to follow.
Compose Your Request Email
Send an email to with the subject line "Self-Exclusion Request". In the body, include your registered account email address and your preferred exclusion duration (6 months, 12 months, 5 years, or permanent).
Identity Verification
Our support team will verify your identity against the account details on file to ensure the request is legitimate. This step protects you from having your account excluded by a third party without your knowledge.
Immediate Account Lock
Once your identity is confirmed, your account is locked immediately. You will receive a confirmation email. All active bonuses will be forfeited in line with our Terms & Conditions. Any pending withdrawals will be processed normally.
Marketing Removal
You will be automatically removed from all nowpk marketing lists and will not receive promotional communications during the exclusion period. This happens simultaneously with the account lock.
Record Retention
nowpk retains your self-exclusion record for a minimum of five years. At the end of your chosen exclusion period, you may request reinstatement — which includes a mandatory cooling-off review to confirm you are ready to return to responsible play.
Keeping Minors Safe
nowpk operates a zero-tolerance policy on underage gambling. All players must be 21 years of age or older to register and use the platform. Our KYC process requires government-issued identity verification before any withdrawal is processed.
If you share a device with younger family members in your household across Dhaka, Chittagong, or elsewhere in Bangladesh, we strongly recommend enabling device-level parental controls and keeping your nowpk account credentials strictly private.
If you suspect that a minor has accessed the nowpk platform using your account or by creating their own account with false information, contact us immediately at . We will investigate and act swiftly.
For parents and guardians: Keep your nowpk login credentials, payment method PINs (bKash, Nagad, Rocket), and device passwords private. Never allow a person under 21 to observe or participate in gambling sessions. Setting strong device passwords and enabling screen time controls are practical first steps.
Our Responsible Gaming Pledge
Age Verification on Every Account
Every player must complete identity verification. We check that all registered users are 21 or older before processing any withdrawal.
No Targeting of Vulnerable Players
Players who are on a self-exclusion list or have activated deposit limits will never receive promotional marketing encouraging them to increase their play.
24/7 Responsible Gaming Support
Our support team is available around the clock — including during Eid, Pohela Boishakh, and Bangladesh public holidays — to handle responsible gaming requests with urgency and care.
nowpk's Responsible Gaming Commitments
Our responsible gaming framework is built on six core commitments that every player in Bangladesh can rely on when using the nowpk platform.
Strict 21+ Enforcement
nowpk enforces a 21+ minimum age policy across all games and betting markets. KYC identity checks are mandatory and completed before any withdrawal is approved. We use document verification to confirm every player's date of birth.
Flexible Limit Controls
Deposit limits, loss limits, wager limits, and session time reminders give you granular control over your gambling budget. Limits can be set in Bangladeshi Taka and adjusted at any time — with a mandatory 24-hour delay on any increase to protect against impulsive decisions.
Immediate Self-Exclusion
When you request self-exclusion, your account is locked immediately — not after a waiting period. We understand that urgent situations require an instant response, and our team prioritises all self-exclusion requests regardless of the time of day or day of the week.
Transparent Activity History
Your complete betting and transaction history is available in your account dashboard. Reviewing your real activity — not just your wins — is one of the most effective ways to maintain perspective and ensure that gambling remains within the bounds you have set for yourself.
No Spam to Excluded Players
Players who have activated self-exclusion or deposit limits are automatically removed from nowpk's promotional mailing list. We will never send a bonus offer, free-bet promotion, or deposit match incentive to a player who has indicated they need to reduce their gambling activity.
Confidential, Judgement-Free Support
Contacting nowpk for responsible gaming support is completely confidential. Our support staff are trained to handle these conversations with empathy and without judgement. Whether you are in Dhaka, Sylhet, or Cox's Bazar, help is always one email away at [email protected].
Support Is Always Available
If you feel gambling is negatively affecting your life, please reach out. You do not need to be in crisis to ask for help — early contact is always better, and our team is here for you at any stage.
nowpk Support Team
Our responsible gaming support team is available 24 hours a day, 7 days a week. Email us with the subject line "Responsible Gaming Request" for priority handling. We aim to respond within one hour.
[email protected]Review Our FAQ
Our FAQ page covers common questions about account management, deposits, withdrawals, and responsible gaming tools. It is a useful first stop if you have a quick question before reaching out to the team directly.
Visit FAQAbout nowpk
Learn more about our platform, our values, and our commitment to providing a safe and fair betting environment for players across Bangladesh. Our About Us page covers our mission and key principles.
About UsReady to Play — the Right Way?
nowpk offers cricket betting, live casino, slots, and more — all designed for responsible adult entertainment. Set your limits, know your boundaries, and enjoy the game. Bangladesh's most trusted platform is here when you are ready.